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Prisma Browser : We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes. The team has taken steps to mitigate the situation and is monitoring.

Incident Report for Prisma SASE

Resolved

Status: Resolved

Severity: Degraded

Locations: Montreal

Impact:

We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.

The team has taken steps to mitigate the situation and is monitoring.

Workaround:

No need for a workaround at the moment, the system is online.


The incident has been fully resolved and all services are operational.

Posted Mar 17, 2026 - 19:08 UTC

Monitoring

Status: Monitoring

Severity: Degraded

Locations: Montreal

Impact:

We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.

The team has taken steps to mitigate the situation and is monitoring.

Workaround:

No need for a workaround at the moment, the system is online.


A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Posted Mar 17, 2026 - 19:02 UTC

Investigating

Status: Investigating

Severity: Degraded

Locations: Montreal

Impact:

We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.

The team has taken steps to mitigate the situation and is monitoring.

Workaround:

No need for a workaround at the moment, the system is online.


An incident has been identified. We are actively investigating to restore services.

Posted Mar 17, 2026 - 19:01 UTC
This incident affected: Prisma Browser (Browser Access).