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Prisma Access: Cloud Networking issue affecting services within the UAE region (SP-536) : Prisma Access Mobile Users

Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact

Status: Investigating

Customer Impact:

The emergency upgrades to the Bahrain region have been completed. We continue to see a few failures and are trying to address the failures with the cloud provider.

Concurrently, teams are working on mitigating UAE data plane connectivity.

Our engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.

We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.

Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.

We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 02, 2026 - 23:33 UTC

Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact

Status: Investigating

Customer Impact:

Our engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.

Next update will posted after the emergency Bahrain location Mobile Users dataplane upgrade is completed.
Concurrently, teams are working on mitigating UAE data plane connectivity.

We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.

Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.

We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 02, 2026 - 12:53 UTC

Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact

Status: Investigating

Customer Impact:

Our engineering team has recovered Bahrain location Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes.
Teams are working on mitigating Mobile User (MU) SPNs and UAE Remote Network (RN) and Service Connection (SC) data plane connectivity earlier recovered have been marked as degraded.

We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.

Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.

We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 02, 2026 - 10:13 UTC

Update - Update: Changes to Edge Location, Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact

Status: Investigating

Customer Impact:
We have identified an issue with Prisma Access location Bahrain and are actively working on mitigating the issue with highest priority.

Our engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.

We are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.

Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.

We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 02, 2026 - 07:03 UTC

Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: Update: Changes to Customer Impact

Status: Investigating

Customer Impact: Our engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.

We are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.

Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Bahrain, Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.

We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 02, 2026 - 05:23 UTC

Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: Update: Investigation Continues
We are continuing to work closely with our cloud provider to restore affected services in the UAE region.
To help unblock customers and improve connection resiliency during this time—especially when setting up additional Remote Network (RN) or Service Connection (SC) deployments—we recommend reviewing your configuration for the following features:

Withdraw Static Routes if Service Connection or Remote Network IPSec tunnel is down: This ensures that traffic is not routed to a dead-end if a tunnel fails. (Note: Tunnel monitoring must be enabled).

Allow asymmetric routing and load sharing across Service Connections: This allows for better redundancy and load balancing across multiple service connections.

Detailed configuration steps for these features can be found in our documentation here:
https://docs.paloaltonetworks.com/prisma-access/administration/prisma-access-service-connections/configure-a-service-connection

We will provide further updates as more information becomes available.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 01, 2026 - 23:53 UTC

Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are providing an update regarding the ongoing cloud networking issue affecting Prisma Access services in the UAE region as mentioned in the below status page.

The Prisma Access team continues to work in close collaboration with the cloud provider to restore full service. To help unblock your business operations while restoration efforts are underway, we highly recommend taking the following proactive measures.

Recommended Mitigation Steps for SCs and RNs:

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.

New Deployments: If your organization does not have alternative SC or RN nodes currently deployed outside of the UAE, we strongly encourage the creation of new deployments in neighboring regions to ensure path redundancy. Please ensure to add/update the necessary routing policies for seamless user experience.

Update Allow Lists: Please be aware that creating new SC and RN deployments will result in the allocation of new IP addresses. Ensure these new IPs are added to your internal allow lists and security policies, as necessary, to maintain seamless operations.

Recommended Mitigation Steps for Gateways, Explicit Proxy (aka SWG) Nodes:
Deploy Gateways and Explicit Proxy nodes across other regions closer to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). The customers are also expected to allow list the IPs that will be allocated as part of these new regional onboarding.

We understand the impact this has on your connectivity and are prioritizing the resolution with our cloud partner. Further updates will be posted to our Status Page as they become available.

Thank you for your patience and cooperation.

Prisma Access SRE Team
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 01, 2026 - 22:03 UTC

Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 01, 2026 - 20:33 UTC

Identified - We are currently investigating an issue affecting Prisma Access Mobile Users

Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are currently investigating a cloud networking issue that is affecting both control plane and dataplane services within the United Arab Emirates (UAE) region.

Key Details & Impact

Affected Components: The issue impacts traffic originating and egressing out of the UAE.

Dataplane Impact: We are observing connectivity issues leading to IPSec tunnel and networking failures beginning March 1, 2026 at 1:17 PM UTC.

We are continuing to work with the cloud provider to address the issue
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in

We will provide updates as we learn more.
Mar 01, 2026 - 14:04 UTC

SLS UAE service degradation (SP-537) : Strata Logging Service

Identified - We are currently investigating an issue affecting Strata Logging Service

Status: Investigating
Severity: Degraded
Affected Locations: Doha
Customer Impact: SLS customers in the UAE region may be experiencing degraded performance when accessing SLS logs, PANOS FWs will intermittently disconnect, and there will be a delay in log processing.

We are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available. For details on the cloud provider, refer to https://health.aws.amazon.com/health/status
Workaround: No workaround available

We will provide updates as we learn more.
Mar 02, 2026 - 07:47 UTC

Strata Cloud Manager : Users may experience intermittent issues accessing or viewing Autonomous DEM (ADEM) pages within the Strata Cloud Manager (SCM) interface

Investigating -

Status: Investigating

Severity: Disruption

Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Hong Kong, Jakarta, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, Taipei, Tel Aviv, Tokyo, Toronto, Warsaw, Zurich

Impact:

"Users may experience intermittent issues accessing or viewing Autonomous DEM (ADEM) pages within the Strata Cloud Manager (SCM) interface. This issue is impacting UI visibility only, underlying data collection remains functional. Our engineering team is working to identify the root cause and fix"

Workaround:

None

An incident has been identified. We are actively investigating to restore services.

Mar 24, 2026 - 20:33 UTC

Prisma Access : AWS Bahrain Deployments

Investigating -

Status: Investigating

Severity: Degraded

Locations: Manama

Impact:

Due to ongoing infrastructure instability currently affecting the AWS Bahrain (me-south-1) region, we are advising all customers to review their current deployments. To ensure uninterrupted service continuity and maintain optimal performance, we recommend transitioning your active deployments to a more stable compute region.

Workaround:

Our current recommendation is to prioritize redeployment to AWS regions in Europe or India.

An incident has been identified. We are actively investigating to restore services.

Mar 26, 2026 - 12:39 UTC

Strata Cloud Manager : MSP Page down

Investigating -

Status: Investigating

Severity: Disruption

Impact:

Prisma Access MSP customers will not be able to access the MSP UI. We will provide an update at 16:00 UTC.

Workaround:

No workaround.

An incident has been identified. We are actively investigating to restore services.

Mar 27, 2026 - 10:58 UTC

Strata Cloud Manager : Command Center, Activity Insights, and Log Viewer Impaired - US Prod

Investigating -

Status: Investigating

Severity: Degraded

Locations: Council Bluffs, Montreal, Toronto

Impact:

Command Center, Activity Insights, and Log Viewer modules are impacted. We are investigating a data lag related issue. These dashboards might render partial or no data starting Mar 30 12:30 PDT.

Workaround:

No workaround available at this time

An incident has been identified. We are actively investigating to restore services.

Mar 30, 2026 - 22:15 UTC

Scheduled Maintenance (SP-507) : Prisma Access

Update -

Update: Changes to Impact.

Status: In Progress

Scheduled Window: January 31, 2026, 14:11 - April 15, 2026, 14:11 (UTC)

Locations: Ashburn, The Dalles

Impact:

Panorama Banner for Customers

Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on April 30th, 2026

[https://www.paloaltonetworks.com/services/support/end-of-life-announcements]

In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h84, 6.0.0-h65, 6.1.0-h5 and later versions by April 30th, 2026.

Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:

[https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca]

The following Panorama Cloud Services Plugin Versions need to be upgraded:

1: Current: 6.1.0 -> Upgrade to: 6.1.0-h5 or later versions

2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h5 or later versions OR 6.0.0-h65 or later versions

3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h5 or later versions OR 6.0.0-h65 or later versions OR 5.2.0-h84 or later versions

4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h5 or later versions OR 6.0.0-h65 or later versions OR 5.2.0-h84 or later versions

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 30, 2026 - 21:54 UTC

Update -

Update: Changes to Impact.

Status: In Progress

Scheduled Window: January 31, 2026, 14:11 - April 15, 2026, 14:11 (UTC)

Locations: Ashburn, The Dalles

Impact:

Panorama Banner for Customers

Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 30th, 2026

[https://www.paloaltonetworks.com/services/support/end-of-life-announcements]

[https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca]

The following Panorama Cloud Services Plugin Versions need to be upgraded:

1: Current: 6.1.0 -> Upgrade to: 6.1.0-h5 or later versions

2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h5 or later versions OR 6.0.0-h65 or later versions

3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h5 or later versions OR 6.0.0-h65 or later versions OR 5.2.0-h84 or later versions

4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h5 or later versions OR 6.0.0-h65 or later versions OR 5.2.0-h84 or later versions

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 30, 2026 - 17:55 UTC

Update -

Update: Changes to Impact.

Status: In Progress

Scheduled Window: January 31, 2026, 14:11 - April 15, 2026, 14:11 (UTC)

Locations: Ashburn, The Dalles

Impact:

Panorama Banner for Customers

Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 30th, 2026

[https://www.paloaltonetworks.com/services/support/end-of-life-announcements]

In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h81, 6.0.0-h62, 6.1.0-h4 and later versions by March 29th, 2026.

[https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca]

The following Panorama Cloud Services Plugin Versions need to be upgraded:

1: Current: 6.1.0 -> Upgrade to: 6.1.0-h4 or later versions

2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h4 or later versions OR 6.0.0-h62 or later versions

3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h4 or later versions OR 6.0.0-h62 or later versions OR 5.2.0-h81 or later versions

4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h4 or later versions OR 6.0.0-h62 or later versions OR 5.2.0-h81 or later versions

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 22, 2026 - 00:24 UTC

Update - Update: Changes to Customer Impact.

Status: In Progress
Scheduled Window: January 31, 2026, 14:11 - 14:11 (UTC)
Affected Locations: Los Angeles
Customer Impact: *Panorama Banner for Customers*

Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 30th, 2026
[https://www.paloaltonetworks.com/services/support/end-of-life-announcements]

In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 29th, 2026.

Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
[https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca]

The following Panorama Cloud Services Plugin Versions need to be upgraded:

1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions

2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions

3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions

4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions

We will continue to provide updates as maintenance progresses.
Mar 10, 2026 - 02:13 UTC

In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 31, 2026, 14:11 - 14:11 (UTC)
Affected Locations: Los Angeles
Customer Impact: *Panorama Banner for Customers*

Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 15th, 2026
https://www.paloaltonetworks.com/services/support/end-of-life-announcements

In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 15th, 2026.

Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca

The following Panorama Cloud Services Plugin Versions need to be upgraded:

1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions

2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions

3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions

4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions

We will continue to provide updates as maintenance progresses.
Jan 31, 2026 - 14:15 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 31, 2026, 14:11 - 14:11 (UTC)
Affected Locations: Los Angeles
Customer Impact: *Panorama Banner for Customers*

Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 15th, 2026
https://www.paloaltonetworks.com/services/support/end-of-life-announcements

In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 15th, 2026.

Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca

The following Panorama Cloud Services Plugin Versions need to be upgraded:

1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions

2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions

3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions

4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions

We will provide updates when maintenance begins.
Jan 31, 2026 14:11 - Apr 15, 2026 14:11 UTC

Scheduled Maintenance : Prisma Access

Update -

Update: Changes to Scheduled End.

Status: In Progress

Scheduled Window: March 28, 2026, 00:45 - April 30, 2026, 23:59 (UTC)

Locations: Ashburn, The Dalles

Impact:

Issue Summary:

Customers using Panorama Cloud Services plugin versions lower than 5.2.0-h84, 6.0.0-h65, or 6.1.0-h5 may experience an issue when attempting to enable or disable Prisma Browser (PB) on the Explicit Proxy Infrastructure page.

Affected Plugin Versions:

Versions prior to 5.2.0-h84 (for 5.2.x release)

Versions prior to 6.0.0-h65 (for 6.0.x release)

Versions prior to 6.1.0-h5 (for 6.1.x release)

Impact Scope:

First-time Prisma Browser Enablement: Customers attempting to enable PAB on the Explicit Proxy Infrastructure page for the first time do not see the option to enable Prisma Browser.

Existing Prisma Browser customers: Option to disable Prisma Browser is hidden

Recommended Action:

If you would like to enable or disable PB on the Explicit Proxy Infrastructure page, please upgrade your Panorama Cloud Services plugin to one of the following versions based on your current release:

Current Release | Recommended Plugin Version

5.2.x | 5.2.0-h84

6.0.x │ 6.0.0-h65

6.1.x │ 6.1.0-h5

Upgrade Instructions:

Navigate to Panorama > Plugins
Check for available plugin updates
Download and install the recommended plugin version for your release

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 30, 2026 - 21:54 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 28, 2026, 00:45 - March 31, 2026, 23:59 (UTC)

Locations: Ashburn, The Dalles

Impact:

Issue Summary:

Affected Plugin Versions:

Versions prior to 5.2.0-h84 (for 5.2.x release)

Versions prior to 6.0.0-h65 (for 6.0.x release)

Versions prior to 6.1.0-h5 (for 6.1.x release)

Impact Scope:

First-time Prisma Browser Enablement: Customers attempting to enable PAB on the Explicit Proxy Infrastructure page for the first time do not see the option to enable Prisma Browser.

Existing Prisma Browser customers: Option to disable Prisma Browser is hidden

Recommended Action:

If you would like to enable or disable PB on the Explicit Proxy Infrastructure page, please upgrade your Panorama Cloud Services plugin to one of the following versions based on your current release:

Current Release | Recommended Plugin Version

5.2.x | 5.2.0-h84

6.0.x │ 6.0.0-h65

6.1.x │ 6.1.0-h5

Upgrade Instructions:

Navigate to Panorama > Plugins
Check for available plugin updates
Download and install the recommended plugin version for your release

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 28, 2026 - 00:53 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 28, 2026, 00:45 - March 31, 2026, 23:59 (UTC)

Locations: Ashburn, The Dalles

Impact:

Issue Summary:

Affected Plugin Versions:

Versions prior to 5.2.0-h84 (for 5.2.x release)

Versions prior to 6.0.0-h65 (for 6.0.x release)

Versions prior to 6.1.0-h5 (for 6.1.x release)

Impact Scope:

First-time Prisma Browser Enablement: Customers attempting to enable PAB on the Explicit Proxy Infrastructure page for the first time do not see the option to enable Prisma Browser.

Existing Prisma Browser customers: Option to disable Prisma Browser is hidden

Recommended Action:

If you would like to enable or disable PB on the Explicit Proxy Infrastructure page, please upgrade your Panorama Cloud Services plugin to one of the following versions based on your current release:

Current Release | Recommended Plugin Version

5.2.x | 5.2.0-h84

6.0.x │ 6.0.0-h65

6.1.x │ 6.1.0-h5

Upgrade Instructions:

Navigate to Panorama > Plugins
Check for available plugin updates
Download and install the recommended plugin version for your release

We will provide updates when maintenance begins.

Mar 28, 2026 00:45 - Apr 30, 2026 23:59 UTC

Scheduled Maintenance : Prisma Access Fedramp Mod

Update -

Update: Changes to Impact.

Status: In Progress

Scheduled Window: March 17, 2026, 02:45 - April 15, 2026, 17:55 (UTC)

Locations: Oregon, Virginia

Impact:

Panorama Banner for Customers

Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version on March 30th, 2026. (please refer to the below link)

[https://www.paloaltonetworks.com/services/support/end-of-life-announcements]

In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h81, 6.0.0-h62, 6.1.0-h4 and later versions by April 29th, 2026.

[https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca]

The following Panorama Cloud Services Plugin Versions need to be upgraded:

1: Current: 6.1.0 -> Upgrade to: 6.1.0-h4 or later versions

2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h4 or later versions OR 6.0.0-h62 or later versions

3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h4 or later versions OR 6.0.0-h62 or later versions OR 5.2.0-h81 or later versions

4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h4 or later versions OR 6.0.0-h62 or later versions OR 5.2.0-h81 or later versions

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 24, 2026 - 23:03 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 17, 2026, 02:45 - April 15, 2026, 17:55 (UTC)

Locations: Oregon, Virginia

Impact:

Panorama Banner for Customers

Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 30th, 2026

[https://www.paloaltonetworks.com/services/support/end-of-life-announcements]

In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 29th, 2026.

[https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca]

The following Panorama Cloud Services Plugin Versions need to be upgraded:

1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions

2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions

3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions

4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 17, 2026 - 02:47 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 16, 2026, 19:45 - April 15, 2026, 10:55 (America/Los_Angeles)

Locations: Oregon, Virginia

Impact:

Panorama Banner for Customers

Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 30th, 2026

[https://www.paloaltonetworks.com/services/support/end-of-life-announcements]

In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 29th, 2026.

[https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca]

The following Panorama Cloud Services Plugin Versions need to be upgraded:

1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions

2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions

3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions

4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions

We will provide updates when maintenance begins.

Mar 17, 2026 02:45 - Apr 15, 2026 17:55 UTC

Prisma Access Degraded Performance

Configuration Under Maintenance

Mobile Users Degraded Performance

Remote Networks Degraded Performance

Service connections Degraded Performance

Explicit Proxy Degraded Performance

ZTNA Connector Operational

Prisma Access Fedramp Mod Under Maintenance

Configuration Under Maintenance

Mobile Users Operational

Remote Networks Operational

Service connections Operational

Explicit Proxy Operational

ZTNA Connector Operational

Prisma Access Fedramp High Under Maintenance

Configuration Under Maintenance

Mobile Users Operational

Remote Networks Operational

Service connections Operational

Explicit Proxy Operational

ZTNA Connector Operational

Prisma Access China Under Maintenance

Configuration Under Maintenance

Mobile Users Operational

Remote Networks Operational

Service connections Operational

Explicit Proxy Operational

ZTNA Connector Operational

Prisma SDWAN Under Maintenance

Configuration Under Maintenance

Alarms & Alerts Under Maintenance

CloudBlades Under Maintenance

Device Status Under Maintenance

Metrics & Stats Under Maintenance

Topology Under Maintenance

UI & Portal Access Under Maintenance

Customer Network Under Maintenance

Prisma SDWAN Fedramp Mod Operational

Configuration Operational

Alarms & Alerts Operational

CloudBlades Operational

Device Status Operational

Metrics & Stats Operational

Topology Operational

UI & Portal Access Operational

Customer Network Operational

Prisma SDWAN Fedramp High Operational

Customer Network Operational

UI & Portal Access Operational

Topology Operational

Metrics & Stats Operational

Device Status Operational

CloudBlades Operational

Configuration Operational

Alarms & Alerts Operational

Prisma Access Agent Manager Operational

Prisma Browser Operational

Admin Console Operational

Browser Access Operational

Private Apps Operational

Browser Updates Operational

Browser Productivity Features Operational

Prisma Browser for Business Operational

Admin Console Operational

Browser Access Operational

Browser Updates Operational

Browser Productivity Features Operational

Visibility and Reporting Operational

Cloud Identity Engine Operational

Strata Cloud Manager Major Outage

Application Experience (ADEM) Major Outage

Visibility & Reporting Degraded Performance

Visibility & Insights Degraded Performance

AIOPS Operational

Strata Copilot Operational

Cloud Manager Major Outage

Cloud Discovery Operational

IOCSearch Operational

Cloud IP-Tag Collection Operational

Cloud Deployment Operational

Next-Gen Trust Security (NGTS) Operational

HUB Operational

Strata Logging Service Under Maintenance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance (SP-558) : Prisma SDWAN Fedramp Mod Mar `31`, `2026` `05:30`-`11:30` UTC

Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: March 31, 2026, 05:30 - 11:30 (UTC)
Affected Locations: San Francisco
Customer Impact: The Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers) upgrade is scheduled for Friday, March 31st, 2026, from 5:30 to 11:30 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.
Posted on Mar 10, 2026 - 16:26 UTC

Scheduled Maintenance (SP-461) : Prisma Access China Apr `3`, `2026` `16:30` - Apr `4`, `2026` `00:30` UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: April 03, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 20, 2026 - 23:35 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 27, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC

Scheduled Maintenance (SP-371) : Prisma Access Apr `3`, `2026` `23:00` - Apr `4`, `2026` `07:00` UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: April 03, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 20, 2026 - 23:54 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 27, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.
Jan 15, 2026 - 14:13 UTC

Scheduled Maintenance : Prisma Access Apr `10`, `2026` `16:30`-`20:30` UTC

Status: Scheduled

Scheduled Window: April 10, 2026, 16:30 - 20:30 (UTC)

Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 10th April 2026 for Prisma Access China and Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 10th April 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Posted on Mar 30, 2026 - 16:17 UTC

Scheduled Maintenance : Prisma Access China Apr `10`, `2026` `16:30`-`20:30` UTC

Status: Scheduled

Scheduled Window: April 10, 2026, 16:30 - 20:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 10th April 2026 for Prisma Access China environment.

When: Friday 10th April 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Posted on Mar 30, 2026 - 15:37 UTC

Scheduled Maintenance (SP-330) : Prisma Access Fedramp Mod Apr `10`, `2026` `22:00` - Apr `11`, `2026` `04:00` UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 21, 2026 - 00:07 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.
Jan 15, 2026 - 05:13 UTC

Scheduled Maintenance (SP-444) : Prisma Access Fedramp High Apr `10`, `2026` `22:00` - Apr `11`, `2026` `04:00` UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.
Jan 15, 2026 - 21:59 UTC

Scheduled Maintenance (SP-552) : Prisma SDWAN Apr `11`, `2026` `06:00`-`10:00` UTC

Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: April 11, 2026, 06:00 - 10:00 (UTC)
Affected Locations: Oregon
Customer Impact: The Prisma SD-WAN AMER1 (Hood) (CloudGenix) upgrade is scheduled for Saturday, April 11th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.
Posted on Mar 12, 2026 - 17:15 UTC

Scheduled Maintenance (SP-462) : Prisma Access China Apr `17`, `2026` `16:30` - Apr `18`, `2026` `00:30` UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: April 17, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 20, 2026 - 23:35 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 10, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC

Scheduled Maintenance (SP-372) : Prisma Access Apr `17`, `2026` `23:00` - Apr `18`, `2026` `07:00` UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: April 17, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 20, 2026 - 23:54 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 10, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.
Jan 15, 2026 - 05:39 UTC

Scheduled Maintenance : Prisma Access China Apr `24`, `2026` `16:30`-`20:30` UTC

Status: Scheduled

Scheduled Window: April 24, 2026, 16:30 - 20:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 24th April 2026 for Prisma Access China environment.

When: Friday 24th April 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Posted on Mar 30, 2026 - 13:32 UTC

Scheduled Maintenance (SP-445) : Prisma Access Fedramp High Apr `24`, `2026` `22:00` - Apr `25`, `2026` `04:00` UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 21, 2026 - 00:05 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.
Jan 15, 2026 - 21:59 UTC

Scheduled Maintenance (SP-331) : Prisma Access Fedramp Mod Apr `24`, `2026` `22:00` - Apr `25`, `2026` `04:00` UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.
Jan 15, 2026 - 05:13 UTC

Scheduled Maintenance (SP-463) : Prisma Access China May `1`, `2026` `16:30` - May `2`, `2026` `00:30` UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: May 01, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 20, 2026 - 23:45 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 24, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC

Scheduled Maintenance (SP-373) : Prisma Access May `1`, `2026` `23:00` - May `2`, `2026` `07:00` UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: May 01, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 20, 2026 - 23:53 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 24, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.
Jan 15, 2026 - 05:39 UTC

Scheduled Maintenance : Prisma Access China May `15`, `2026` `16:30`-`20:30` UTC

Status: Scheduled

Scheduled Window: May 15, 2026, 16:30 - 20:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 15th May 2026 for Prisma Access China environment.

When: Friday 15th May 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Posted on Mar 30, 2026 - 15:36 UTC

Scheduled Maintenance (SP-464) : Prisma Access China May `15`, `2026` `16:30` - May `16`, `2026` `00:30` UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 15, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 22:22 UTC

Scheduled Maintenance : Prisma Access May `15`, `2026` `16:30`-`20:30` UTC

Status: Scheduled

Scheduled Window: May 15, 2026, 16:30 - 20:30 (UTC)

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday 15th May 2026 for Prisma Access China and Commercial environments.

When: Friday 15th May 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Posted on Mar 30, 2026 - 15:36 UTC

Scheduled Maintenance (SP-332) : Prisma Access Fedramp Mod May `15`, `2026` `22:00` - May `16`, `2026` `04:00` UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 21, 2026 - 00:07 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.
Jan 15, 2026 - 05:12 UTC

Scheduled Maintenance (SP-446) : Prisma Access Fedramp High May `15`, `2026` `22:00` - May `16`, `2026` `04:00` UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.
Jan 15, 2026 - 21:58 UTC

Scheduled Maintenance (SP-374) : Prisma Access May `15`, `2026` `23:00` - May `16`, `2026` `07:00` UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 15, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:38 UTC

Scheduled Maintenance (SP-333) : Prisma Access Fedramp Mod May `29`, `2026` `22:00` - May `30`, `2026` `04:00` UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:12 UTC

Scheduled Maintenance (SP-447) : Prisma Access Fedramp High May `29`, `2026` `22:00` - May `30`, `2026` `04:00` UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 21, 2026 - 00:05 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.
Jan 15, 2026 - 21:58 UTC

Scheduled Maintenance (SP-465) : Prisma Access China Jun `5`, `2026` `16:30` - Jun `6`, `2026` `00:30` UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: June 05, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 20, 2026 - 23:45 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 29, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC

Scheduled Maintenance (SP-375) : Prisma Access Jun `5`, `2026` `23:00` - Jun `6`, `2026` `07:00` UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: June 05, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 21, 2026 - 00:06 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 29, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.
Jan 15, 2026 - 05:38 UTC

Scheduled Maintenance (SP-466) : Prisma Access China Jun `12`, `2026` `16:30` - Jun `13`, `2026` `00:30` UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: June 12, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 22:28 UTC

Scheduled Maintenance (SP-448) : Prisma Access Fedramp High Jun `12`, `2026` `22:00` - Jun `13`, `2026` `04:00` UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: June 12, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 22:13 UTC

Scheduled Maintenance (SP-334) : Prisma Access Fedramp Mod Jun `12`, `2026` `22:00` - Jun `13`, `2026` `04:00` UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: June 12, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:12 UTC

Scheduled Maintenance (SP-376) : Prisma Access Jun `12`, `2026` `23:00` - Jun `13`, `2026` `07:00` UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: June 12, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:38 UTC

Past Incidents

Mar 31, 2026

Cloud Identity Engine : Palo Alto Networks Prisma Access Browser(PAB)/CIE Issue

Resolved -

Status: Resolved

Severity: Degraded

Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Tokyo, Warsaw, Zurich

Impact:

Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue in all regions .

Workaround:

N/A

The incident has been fully resolved and all services are operational.

Mar 31, 01:09 UTC

Monitoring -

Status: Monitoring

Severity: Degraded

Impact:

Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue in all regions .

Workaround:

N/A

A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Mar 30, 21:10 UTC

Update -

Update: Changes to Impact, Locations

Status: Investigating

Severity: Degraded

Impact:

Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue in all regions . We are actively working on this issue and will provide another update by March 30th 21:00 UTC with further details.

Workaround:

N/A

An incident has been identified. We are actively investigating to restore services.

Mar 30, 18:34 UTC

Investigating -

Status: Investigating

Severity: Degraded

Locations: Council Bluffs

Impact:

Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue. We are actively working on this issue and will provide another update by March 30th 21:00 UTC with further details.

Workaround:

N/A

An incident has been identified. We are actively investigating to restore services.

Mar 30, 18:22 UTC

Mar 30, 2026

Scheduled Maintenance (SP-551) : Prisma SDWAN

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 30, 2026, 06:00 - 11:00 (UTC)

Locations: Ohio

Impact:

The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, March 30th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at [https://sase.status.paloaltonetworks.com|https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 30, 11:03 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 30, 2026, 06:00 - 11:00 (UTC)

Locations: Ohio

Impact:

The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, March 30th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at [https://sase.status.paloaltonetworks.com|https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 30, 06:03 UTC

Scheduled - Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: March 30, 2026, 06:00 - 11:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, March 30th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.
Mar 12, 17:16 UTC

Prisma SDWAN : Prisma SD-WAN EMEA1 (Sugarloaf) Outage

Resolved -

Status: Resolved

Severity: Degraded

Locations: Dublin

Impact:

Prisma SD-WAN EMEA1 (Sugarloaf) is experiencing degraded performance

Workaround:

Elements will disconnect, and API access to the portal will be intermittently unavailable

The incident has been fully resolved and all services are operational.

Mar 30, 05:02 UTC

Monitoring -

Status: Monitoring

Severity: Degraded

Locations: Dublin

Impact:

Prisma SD-WAN EMEA1 (Sugarloaf) is experiencing degraded performance

Workaround:

Elements will disconnect, and API access to the portal will be intermittently unavailable

A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Mar 29, 04:01 UTC

Investigating -

Status: Investigating

Severity: Degraded

Locations: Dublin

Impact:

Prisma SD-WAN EMEA1 (Sugarloaf) is experiencing degraded performance

Workaround:

Elements will disconnect, and API access to the portal will be intermittently unavailable

An incident has been identified. We are actively investigating to restore services.

Mar 29, 02:52 UTC

Mar 29, 2026

Mar 28, 2026

Scheduled Maintenance (SP-329) : Prisma Access Fedramp Mod

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 27, 2026, 22:00 - March 28, 2026, 04:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, Oregon, Quebec, Salt Lake City, Sao Paulo, The Dalles, Virginia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 28, 04:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 27, 2026, 22:00 - March 28, 2026, 04:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, Oregon, Quebec, Salt Lake City, Sao Paulo, The Dalles, Virginia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 27, 22:04 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 21, 00:07 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.
Jan 15, 05:07 UTC

Scheduled Maintenance (SP-443) : Prisma Access Fedramp High

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 27, 2026, 18:00 - March 28, 2026, 00:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 28, 00:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 27, 2026, 18:00 - March 28, 2026, 00:00 (UTC)

Locations: Ashburn, Dallas, Denver, Los Angeles, Moncks Corner, New York City, Oregon, San Francisco, The Dalles, Virginia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 27, 18:04 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.
Jan 15, 21:59 UTC

Mar 27, 2026

Scheduled Maintenance (SP-556) : Cloud Identity Engine

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 27, 2026, 21:00 - 23:00 (UTC)

Locations: Council Bluffs, Doha, Hong Kong, Jakarta, Montreal, Mumbai, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4.

March 27th, 2026 21:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 27, 23:03 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 27, 2026, 21:00 - 23:00 (UTC)

Locations: Council Bluffs, Doha, Hong Kong, Jakarta, Montreal, Mumbai, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Tokyo

Impact:

We have scheduled maintenance for Cloud Identity Engine in India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4.

March 27th, 2026 21:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 27, 21:03 UTC

Scheduled - Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: March 27, 2026, 21:00 - 23:00 (UTC)
Affected Locations: Council Bluffs, Eemshaven, Frankfurt, London, Montreal, Mumbai
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4.

March 27th, 2026 21:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.
Mar 9, 17:43 UTC

Scheduled Maintenance (SP-524) : Prisma Access

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 27, 2026, 16:30 - 20:30 (UTC)

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday March 27th 2026 for Prisma Access China and Commercial environments.

When: Friday 27th March 2026, from 4.30 PM UTC to 8.30 PM UTC.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 27, 20:41 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 27, 2026, 16:30 - 20:30 (UTC)

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday March 27th 2026 for Prisma Access China and Commercial environments.

When: Friday 27th March 2026, from 4.30 PM UTC to 8.30 PM UTC.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 27, 16:34 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 27, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday March 27th 2026 for Prisma Access China and Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 27th March 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.
Feb 23, 22:08 UTC

Scheduled Maintenance (SP-526) : Prisma Access China

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 27, 2026, 16:30 - 20:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday March 27th 2026 for Prisma Access China environment.

When: Friday 27th March 2026, from 4.30 PM UTC to 8.30 PM UTC.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 27, 20:41 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 27, 2026, 16:30 - 20:30 (UTC)

Locations: Beijing, Hong Kong, Ningxia

Impact:

Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday March 27th 2026 for Prisma Access China environment.

When: Friday 27th March 2026, from 4.30 PM UTC to 8.30 PM UTC.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 27, 16:34 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 27, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday March 27th 2026 for Prisma Access China environment.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 27th March 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.
Feb 23, 22:08 UTC

Scheduled Maintenance (SP-554) : Cloud Identity Engine

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 27, 2026, 17:00 - 19:00 (UTC)

Impact:

We have scheduled maintenance for Cloud Identity Engine in South Korea, Indonesia , Singapore,Japan & Australia

March 27th, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 27, 19:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 27, 2026, 17:00 - 19:00 (UTC)

Impact:

We have scheduled maintenance for Cloud Identity Engine in South Korea, Indonesia , Singapore,Japan & Australia

March 27th, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 27, 17:04 UTC

Scheduled - Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: March 27, 2026, 17:00 - 19:00 (UTC)
Affected Locations: Jakarta, Osaka, Seoul, Singapore, Sydney, Tokyo
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in South Korea, Indonesia , Singapore,Japan & Australia

March 27th, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.
Mar 9, 17:44 UTC

Global Protect Issue Impacting Android Users on Software Version 6.1.11 (SP-543) : Prisma Access Mobile Users

Resolved -

Status: Resolved

Severity: Degraded

Locations: Ashburn, Calgary, Chicago, Dallas, Denver, Guadalajara, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Salt Lake City, San Francisco, San Jose, The Dalles, Toronto

Impact:

GlobalProtect Android v6.1.2 is being published via staged rollout. This version will be available to all customers via the Google Play Store by March 20th, 2026 assuming no issues are reported during the rollout.

Workaround:

Immediate Actions & Workarounds

For customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:

Option 1: Technical Workaround (Recommended for immediate stability) Apply the following

configuration change to bypass the identified trigger:

Edit the GlobalProtect app configuration in your MDM.
Click on Add Configuration Setting.
Select the Induce FIPS error configuration key and add the following details:
Value type: String
Value: default

Option 2: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.

Uninstall version 6.1.11.
Reinstall version 6.1.10 from the App Store.

Next Steps

Monitoring: Our support team is monitoring all active 6.1.11 environments.
Notification: You will receive a follow-up notification as soon as the fixed image is available in the customer portal.

We apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.

The incident has been fully resolved and all services are operational.

Mar 27, 17:08 UTC

Update - Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: GlobalProtect Android v6.1.2 is being published via staged rollout. This version will be available to all customers via the Google Play Store by March 20th, 2026 assuming no issues are reported during the rollout.
Workaround: *Immediate Actions & Workarounds*

For customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:

*Option 1:* *Technical Workaround (Recommended for immediate stability)* Apply the following

configuration change to bypass the identified trigger:
# Edit the GlobalProtect app configuration in your MDM.
# Click on Add Configuration Setting.
# Select the *Induce FIPS error* configuration key and add the following details:
# Value type: String
# Value: default

{*}Option 2{*}: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.
# Uninstall version 6.1.11.
# Reinstall version 6.1.10 from the App Store.

*Next Steps*
* *Monitoring:* Our support team is monitoring all active 6.1.11 environments.
* *Notification:* You will receive a follow-up notification as soon as the fixed image is available in the customer portal.

We apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.

We are continuing to monitor the situation.
Mar 16, 18:41 UTC

Monitoring - Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Our Engineering team has identified a bug impacting users on Global Protect Android Software Version *6.1.11* We have identified the Root Cause (RCA) and are currently working on a fix.

*Current Status*
* *Rollout Halted:* We have officially paused the rollout of version 6.1.11. No additional users or systems will be upgraded to this version until the fix is released.
* *Resolution Timeline:* Engineering is working on the fix. A new, corrected image is expected to be released by {*}next week{*}.
Workaround: *Immediate Actions & Workarounds*

For customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:

*Option 1:* *Technical Workaround (Recommended for immediate stability)* Apply the following

configuration change to bypass the identified trigger:
# Edit the GlobalProtect app configuration in your MDM.
# Click on Add Configuration Setting.
# Select the *Induce FIPS error* configuration key and add the following details:
# Value type: String
# Value: default

{*}Option 2{*}: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.
# Uninstall version 6.1.11.
# Reinstall version 6.1.10 from the App Store.

*Next Steps*
* *Monitoring:* Our support team is monitoring all active 6.1.11 environments.
* *Notification:* You will receive a follow-up notification as soon as the fixed image is available in the customer portal.

We apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.

We are continuing to monitor the situation.
Mar 16, 18:33 UTC

Identified - We are currently investigating an issue affecting Prisma Access Mobile Users

Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Impact:

Our Engineering team has identified a bug impacting users on Global Protect Android Software Version 6.1.11 We have identified the Root Cause (RCA) and are currently working on a fix.

Current Status

Rollout Halted: We have officially paused the rollout of version 6.1.11. No additional users or systems will be upgraded to this version until the fix is released.
Resolution Timeline: Engineering is working on the fix. A new, corrected image is expected to be released by next week.
Workaround:

Immediate Actions & Workarounds

For customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:

Option 1: Technical Workaround (Recommended for immediate stability)* Apply the following

configuration change to bypass the identified trigger:

Edit the GlobalProtect app configuration in your MDM.
Click on Add Configuration Setting.
Select the Induce FIPS error configuration key and add the following details:
Value type: String
Value: default

Option 2: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.

Uninstall version 6.1.11.
Reinstall version 6.1.10 from the App Store.

Next Steps

Monitoring: Our support team is monitoring all active 6.1.11 environments.
Notification: You will receive a follow-up notification as soon as the fixed image is available in the customer portal.

We apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.

Incident has been identified and investigation is starting
Mar 4, 19:56 UTC

Scheduled Maintenance (SP-550) : Prisma SDWAN

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 27, 2026, 02:00 - 07:00 (UTC)

Locations: Dublin

Impact:

The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, March 27th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at [https://sase.status.paloaltonetworks.com|https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

We are extending the maintenance window by one hour.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 27, 07:05 UTC

Update -

Update: Maintenance details updated.

Status: In Progress

Scheduled Window: March 27, 2026, 02:00 - 07:00 (UTC)

Locations: Dublin

Impact:

The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, March 27th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at [https://sase.status.paloaltonetworks.com|https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

We are extending the maintenance window by one hour.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 27, 05:34 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 27, 2026, 02:00 - 06:00 (UTC)

Locations: Dublin

Impact:

The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, March 27th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at [https://sase.status.paloaltonetworks.com|https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 27, 02:04 UTC

Scheduled - Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: March 27, 2026, 02:00 - 06:00 (UTC)
Affected Locations: Dublin
Customer Impact: The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, March 27th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.
Mar 12, 17:53 UTC

Scheduled Maintenance : Strata Cloud Manager

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 27, 2026, 05:00 - 07:00 (UTC)

Locations: Council Bluffs

Impact:

Iocsearch will be undergoing maintenance during this time

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 27, 07:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 27, 2026, 05:00 - 07:00 (UTC)

Locations: Council Bluffs

Impact:

Iocsearch will be undergoing maintenance during this time

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 27, 05:03 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 26, 2026, 22:00 - March 27, 2026, 00:00 (America/Los_Angeles)

Locations: Council Bluffs

Impact:

Iocsearch will be undergoing maintenance during this time

We will provide updates when maintenance begins.

Mar 25, 18:09 UTC

Scheduled Maintenance : Strata Cloud Manager

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 26, 2026, 23:00 - March 27, 2026, 01:00 (UTC)

Locations: London

Impact:

Iocsearch will be undergoing maintenance during this time

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 27, 01:03 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 26, 2026, 23:00 - March 27, 2026, 01:00 (UTC)

Locations: London

Impact:

Iocsearch will be undergoing maintenance during this time

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 26, 23:04 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 26, 2026, 16:00 - 18:00 (America/Los_Angeles)

Locations: London

Impact:

Iocsearch will be undergoing maintenance during this time

We will provide updates when maintenance begins.

Mar 25, 18:09 UTC

Scheduled Maintenance : Strata Cloud Manager

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 26, 2026, 22:00 - March 27, 2026, 00:00 (UTC)

Locations: Eemshaven

Impact:

Iocsearch will be undergoing maintenance during this time

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 27, 00:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 26, 2026, 22:00 - March 27, 2026, 00:00 (UTC)

Locations: Eemshaven

Impact:

Iocsearch will be undergoing maintenance during this time

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 26, 22:04 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 26, 2026, 15:00 - 17:00 (America/Los_Angeles)

Locations: Eemshaven

Impact:

Iocsearch will be undergoing maintenance during this time

We will provide updates when maintenance begins.

Mar 25, 18:09 UTC

Mar 26, 2026

Scheduled Maintenance : Strata Logging Service

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 26, 2026, 23:00 - 23:30 (UTC)

Locations: Council Bluffs

Impact:

Services might be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 26, 23:34 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 26, 2026, 23:00 - 23:30 (UTC)

Locations: Council Bluffs

Impact:

Services might be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 26, 23:04 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 26, 2026, 16:00 - 16:30 (America/Los_Angeles)

Locations: Council Bluffs

Impact:

Services might be impacted

We will provide updates when maintenance begins.

Mar 26, 20:15 UTC

Mar 25, 2026

Prisma Access : Intermittent disconnectivity issues affecting EP-PAB customers

Resolved -

Status: Resolved

Severity: Degraded

Impact:

Summary

We have identified intermittent disconnectivity issues affecting PAB users connected via Explicit Proxy (SWG) Security Processing Nodes (SPNs). Users may experience brief drops in connectivity over existing sessions.

Our engineering teams are currently investigating the root cause and working internally on a fix to restore full stability.

Details

Affected Service: Prisma Access Browser access via Explicit Proxy (Secure Web Gateway) SPNs

Affected Users: PAB (Private Access Browser) users

Symptom: Intermittent connection resets or timeouts.

Next Steps

Mitigation: Internal teams are currently testing routing adjustments to stabilize affected SPNs.

Updates: We will provide further progress reports as a significant milestone is reached.

Workaround:

There is no work around at the moment

The incident has been fully resolved and all services are operational.

Mar 25, 19:58 UTC

Investigating -

Status: Investigating

Severity: Degraded

Impact:

Summary

Our engineering teams are currently investigating the root cause and working internally on a fix to restore full stability.

Details

Affected Service: Prisma Access Browser access via Explicit Proxy (Secure Web Gateway) SPNs

Affected Users: PAB (Private Access Browser) users

Symptom: Intermittent connection resets or timeouts.

Next Steps

Mitigation: Internal teams are currently testing routing adjustments to stabilize affected SPNs.

Updates: We will provide further progress reports as a significant milestone is reached.

Workaround:

There is no work around at the moment

An incident has been identified. We are actively investigating to restore services.

Mar 25, 14:41 UTC

Scheduled Maintenance : Strata Cloud Manager

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 25, 2026, 04:00 - 06:00 (UTC)

Locations: Montreal

Impact:

IOCSearch in Japan will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 25, 06:03 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 25, 2026, 04:00 - 06:00 (UTC)

Locations: Montreal

Impact:

IOCSearch in Japan will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 25, 04:03 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 24, 2026, 21:00 - 23:00 (America/Los_Angeles)

Locations: Montreal

Impact:

IOCSearch in Japan will be undergoing maintenance, service briefly unavailable

We will provide updates when maintenance begins.

Mar 20, 00:38 UTC

Strata Cloud Manager : Log Viewer, Reporting impaired - Fed Mod Prod

Resolved -

Status: Resolved

Severity: Degraded

Locations: Council Bluffs

Impact:

Log Viewer, Reporting services are degraded in Fedmod prod. Log Viewer is not loading and some reports might not get generated in this environment.

Workaround:

No workaround available at this time

The incident has been fully resolved and all services are operational.

Mar 25, 04:56 UTC

Monitoring -

Status: Monitoring

Severity: Degraded

Locations: Council Bluffs

Impact:

Log Viewer, Reporting services are degraded in Fedmod prod. Log Viewer is not loading and some reports might not get generated in this environment.

Workaround:

No workaround available at this time

A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Mar 25, 04:56 UTC

Mar 24, 2026

Scheduled Maintenance (SP-555) : Cloud Identity Engine

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 24, 2026, 21:00 - 23:00 (UTC)

Locations: Doha, Eemshaven, Frankfurt, London, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.

March 24, 2026 21:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 24, 23:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 24, 2026, 21:00 - 23:00 (UTC)

Locations: Doha, Eemshaven, Frankfurt, London, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.

March 24, 2026 21:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 24, 21:04 UTC

Update -

Update: Changes to Impact.

Status: Scheduled

Scheduled Window: March 24, 2026, 21:00 - 23:00 (UTC)

Locations: Doha, Eemshaven, Frankfurt, London, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.

March 24, 2026 21:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 23, 06:23 UTC

Update -

Update: Maintenance details updated.

Status: Scheduled

Scheduled Window: March 24, 2026, 21:00 - 23:00 (UTC)

Locations: Doha, Eemshaven, Frankfurt, London, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.

March 23, 2026 21:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 23, 05:13 UTC

Update -

Update: Maintenance details updated.

Status: Scheduled

Scheduled Window: March 23, 2026, 21:00 - 23:00 (UTC)

Locations: Doha, Eemshaven, Frankfurt, London, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich

Impact:

We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.

March 23, 2026 21:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 19, 23:14 UTC

Scheduled - Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: March 20, 2026, 21:00 - 23:00 (UTC)
Affected Locations: Bern, Doha, Johannesburg, Madrid, Paris, Riyadh, Rome, Tel Aviv, Warsaw
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.

March 20, 2026 21:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.
Mar 9, 17:44 UTC

Mar 23, 2026

Scheduled Maintenance : Strata Cloud Manager

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 23, 2026, 22:00 - 23:00 (UTC)

Locations: Council Bluffs

Impact:

We have a scheduled maintenance for the Cloud Manager Infrastructure on the Fedramp High environment.

Customer Impact: Fedramp High Cloud Managed Customers will be unable to make configuration changes or commits during this brief window.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 23, 23:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 23, 2026, 22:00 - 23:00 (UTC)

Locations: Council Bluffs

Impact:

We have a scheduled maintenance for the Cloud Manager Infrastructure on the Fedramp High environment.

Customer Impact: Fedramp High Cloud Managed Customers will be unable to make configuration changes or commits during this brief window.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 23, 22:12 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 23, 2026, 22:00 - 23:00 (UTC)

Locations: Council Bluffs

Impact:

We have a scheduled maintenance for the Cloud Manager Infrastructure on the Fedramp High environment.

Customer Impact: Fedramp High Cloud Managed Customers will be unable to make configuration changes or commits during this brief window.

We will provide updates when maintenance begins.

Mar 19, 17:00 UTC

Scheduled Maintenance : Cloud Identity Engine

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 23, 2026, 17:00 - 19:00 (UTC)

Locations: Taipei

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan.

March 23rd, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 23, 19:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 23, 2026, 17:00 - 19:00 (UTC)

Locations: Taipei

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan.

March 23rd, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 23, 17:04 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 23, 2026, 17:00 - 19:00 (UTC)

Locations: Taipei

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan.

March 23rd, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Mar 23, 06:23 UTC

Mar 22, 2026

Scheduled Maintenance (SP-553) : Cloud Identity Engine

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 22, 2026, 17:00 - 19:00 (UTC)

Locations: Taipei

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan.

March 22th, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 22, 19:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 22, 2026, 17:00 - 19:00 (UTC)

Locations: Taipei

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan.

March 22th, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 22, 17:04 UTC

Update -

Update: Maintenance details updated.

Status: Scheduled

Scheduled Window: March 22, 2026, 17:00 - 19:00 (UTC)

Locations: Taipei

Impact:

We have scheduled maintenance for Cloud Identity Engine in Taiwan.

March 22th, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 19, 23:14 UTC

Scheduled - Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: March 20, 2026, 17:00 - 19:00 (UTC)
Affected Locations: Taipei
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Taiwan.

March 20th, 2026 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.
Mar 9, 17:44 UTC

Scheduled Maintenance : Prisma Access

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 22, 2026, 14:00 - 17:00 (UTC)

Locations: Ashburn, The Dalles

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits, new onboarding and autoscale may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 22, 17:03 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 22, 2026, 14:00 - 17:00 (UTC)

Locations: Ashburn, The Dalles

Impact:

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 22, 14:03 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 22, 2026, 07:00 - 10:00 (America/Los_Angeles)

Locations: Ashburn, The Dalles

Impact:

We will provide updates when maintenance begins.

Mar 18, 06:03 UTC

Mar 21, 2026

Scheduled Maintenance (SP-370) : Prisma Access

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 20, 2026, 23:00 - March 21, 2026, 07:00 (UTC)

Locations: Ashburn, Bogota, Brasilia, Calgary, Chia, Chicago, Dallas, Denver, Guadalajara, Lima, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, The Dalles, Toronto

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 21, 07:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 20, 2026, 23:00 - March 21, 2026, 07:00 (UTC)

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 20, 23:04 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: March 20, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 20, 23:54 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 13, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.
Jan 15, 05:39 UTC

Scheduled Maintenance : Strata Cloud Manager

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 20, 2026, 23:00 - March 21, 2026, 01:00 (UTC)

Locations: Zurich

Impact:

IOCSearch in the Swiss region will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 21, 01:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 20, 2026, 23:00 - March 21, 2026, 01:00 (UTC)

Locations: Zurich

Impact:

IOCSearch in the Swiss region will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 20, 23:04 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 20, 2026, 16:00 - 18:00 (America/Los_Angeles)

Locations: Zurich

Impact:

IOCSearch in the Swiss region will be undergoing maintenance, service briefly unavailable

We will provide updates when maintenance begins.

Mar 20, 00:37 UTC

Scheduled Maintenance : Strata Cloud Manager

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 20, 2026, 23:00 - March 21, 2026, 01:00 (UTC)

Locations: Frankfurt

Impact:

IOCSearch in Germany will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 21, 01:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 20, 2026, 23:00 - March 21, 2026, 01:00 (UTC)

Locations: Frankfurt

Impact:

IOCSearch in Germany will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 20, 23:04 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 20, 2026, 16:00 - 18:00 (America/Los_Angeles)

Locations: Frankfurt

Impact:

IOCSearch in Germany will be undergoing maintenance, service briefly unavailable

We will provide updates when maintenance begins.

Mar 20, 00:37 UTC

Scheduled Maintenance (SP-460) : Prisma Access China

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 20, 2026, 16:30 - March 21, 2026, 00:30 (UTC)

Locations: Beijing, Ningxia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 21, 00:34 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 20, 2026, 16:30 - March 21, 2026, 00:30 (UTC)

Locations: Beijing, Ningxia

Impact:

Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 20, 16:34 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: March 20, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 20, 23:35 UTC

Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 13, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.
Jan 15, 22:22 UTC

Mar 20, 2026

Scheduled Maintenance : Strata Cloud Manager

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 20, 2026, 18:00 - 21:00 (UTC)

Locations: Tokyo

Impact:

IOCSearch in Japan will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 20, 21:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 20, 2026, 18:00 - 21:00 (UTC)

Locations: Tokyo

Impact:

IOCSearch in Japan will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 20, 18:04 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 20, 2026, 11:00 - 14:00 (America/Los_Angeles)

Locations: Tokyo

Impact:

IOCSearch in Japan will be undergoing maintenance, service briefly unavailable

We will provide updates when maintenance begins.

Mar 20, 00:38 UTC

Scheduled Maintenance : Strata Cloud Manager

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 20, 2026, 17:00 - 19:00 (UTC)

Locations: Singapore

Impact:

IOCSearch in Singapore will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 20, 19:03 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 20, 2026, 17:00 - 19:00 (UTC)

Locations: Singapore

Impact:

IOCSearch in Singapore will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 20, 17:05 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 20, 2026, 10:00 - 12:00 (America/Los_Angeles)

Locations: Singapore

Impact:

IOCSearch in Singapore will be undergoing maintenance, service briefly unavailable

We will provide updates when maintenance begins.

Mar 20, 00:38 UTC

Scheduled Maintenance : Strata Cloud Manager

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 20, 2026, 16:00 - 18:00 (UTC)

Locations: Taipei

Impact:

IOCSearch in Taiwan will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 20, 18:04 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 20, 2026, 16:00 - 18:00 (UTC)

Locations: Taipei

Impact:

IOCSearch in Taiwan will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 20, 16:03 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 20, 2026, 09:00 - 11:00 (America/Los_Angeles)

Locations: Taipei

Impact:

IOCSearch in Taiwan will be undergoing maintenance, service briefly unavailable

We will provide updates when maintenance begins.

Mar 20, 00:37 UTC

Scheduled Maintenance : Strata Cloud Manager

Completed -

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 20, 2026, 15:00 - 17:00 (UTC)

Locations: Sydney

Impact:

IOCSearch in Australia will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Mar 20, 17:05 UTC

In progress -

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 20, 2026, 15:00 - 17:00 (UTC)

Locations: Sydney

Impact:

IOCSearch in Australia will be undergoing maintenance, service briefly unavailable

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Mar 20, 15:04 UTC

Scheduled -

Status: Scheduled

Scheduled Window: March 20, 2026, 08:00 - 10:00 (America/Los_Angeles)

Locations: Sydney

Impact:

IOCSearch in Australia will be undergoing maintenance, service briefly unavailable

We will provide updates when maintenance begins.

Mar 20, 00:37 UTC

Prisma Access : Prisma Access: Cloud Networking issue in the Netherland Central Region

Resolved -

Status: Resolved

Severity: Degraded

Locations: Eemshaven

Impact:

The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.

The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC

We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.

Workaround:

No current Workaround at the moment

The incident has been fully resolved and all services are operational.

Mar 20, 17:04 UTC

Update - We are continuing to monitor for any further issues.
Mar 17, 18:44 UTC

Monitoring -

Status: Monitoring

Severity: Degraded

Locations: Eemshaven

Impact:

The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC

We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.

Workaround:

No current Workaround at the moment

We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.

Mar 17, 18:42 UTC

Update -

Update: Changes to Impact

Status: Investigating

Severity: Degraded

Locations: Eemshaven

Impact:

The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC

We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.

Workaround:

No current Workaround at the moment

The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC

We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.

Mar 17, 18:36 UTC

Investigating -

Status: Investigating

Severity: Degraded

Locations: Eemshaven

Impact:

The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC

We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.

Workaround:

No current Workaround at the moment

The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC

We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.

Mar 17, 18:08 UTC

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

Prisma Browser : We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes. The team has taken steps to mitigate the situation and is monitoring.

Resolved -

Status: Resolved

Severity: Degraded

Locations: Montreal

Impact:

We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.

The team has taken steps to mitigate the situation and is monitoring.

Workaround:

No need for a workaround at the moment, the system is online.

The incident has been fully resolved and all services are operational.

Mar 17, 19:08 UTC

Monitoring -

Status: Monitoring

Severity: Degraded

Locations: Montreal

Impact:

We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.

The team has taken steps to mitigate the situation and is monitoring.

Workaround:

No need for a workaround at the moment, the system is online.

A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Mar 17, 19:02 UTC

Investigating -

Status: Investigating

Severity: Degraded

Locations: Montreal

Impact:

We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.

The team has taken steps to mitigate the situation and is monitoring.

Workaround:

No need for a workaround at the moment, the system is online.

An incident has been identified. We are actively investigating to restore services.

Mar 17, 19:01 UTC

Secondary SASE Trust Center

Scheduled Maintenance

Scheduled Maintenance (SP-558) : Prisma SDWAN Fedramp Mod Mar 31, 2026 05:30-11:30 UTC

Scheduled Maintenance (SP-461) : Prisma Access China Apr 3, 2026 16:30 - Apr 4, 2026 00:30 UTC

Scheduled Maintenance (SP-371) : Prisma Access Apr 3, 2026 23:00 - Apr 4, 2026 07:00 UTC

Scheduled Maintenance : Prisma Access Apr 10, 2026 16:30-20:30 UTC

Scheduled Maintenance : Prisma Access China Apr 10, 2026 16:30-20:30 UTC

Scheduled Maintenance (SP-330) : Prisma Access Fedramp Mod Apr 10, 2026 22:00 - Apr 11, 2026 04:00 UTC

Scheduled Maintenance (SP-444) : Prisma Access Fedramp High Apr 10, 2026 22:00 - Apr 11, 2026 04:00 UTC

Scheduled Maintenance (SP-552) : Prisma SDWAN Apr 11, 2026 06:00-10:00 UTC

Scheduled Maintenance (SP-462) : Prisma Access China Apr 17, 2026 16:30 - Apr 18, 2026 00:30 UTC

Scheduled Maintenance (SP-372) : Prisma Access Apr 17, 2026 23:00 - Apr 18, 2026 07:00 UTC

Scheduled Maintenance : Prisma Access China Apr 24, 2026 16:30-20:30 UTC

Scheduled Maintenance (SP-445) : Prisma Access Fedramp High Apr 24, 2026 22:00 - Apr 25, 2026 04:00 UTC

Scheduled Maintenance (SP-331) : Prisma Access Fedramp Mod Apr 24, 2026 22:00 - Apr 25, 2026 04:00 UTC

Scheduled Maintenance (SP-463) : Prisma Access China May 1, 2026 16:30 - May 2, 2026 00:30 UTC

Scheduled Maintenance (SP-373) : Prisma Access May 1, 2026 23:00 - May 2, 2026 07:00 UTC

Scheduled Maintenance : Prisma Access China May 15, 2026 16:30-20:30 UTC

Scheduled Maintenance (SP-464) : Prisma Access China May 15, 2026 16:30 - May 16, 2026 00:30 UTC

Scheduled Maintenance : Prisma Access May 15, 2026 16:30-20:30 UTC

Scheduled Maintenance (SP-332) : Prisma Access Fedramp Mod May 15, 2026 22:00 - May 16, 2026 04:00 UTC

Scheduled Maintenance (SP-446) : Prisma Access Fedramp High May 15, 2026 22:00 - May 16, 2026 04:00 UTC

Scheduled Maintenance (SP-374) : Prisma Access May 15, 2026 23:00 - May 16, 2026 07:00 UTC

Scheduled Maintenance (SP-333) : Prisma Access Fedramp Mod May 29, 2026 22:00 - May 30, 2026 04:00 UTC

Scheduled Maintenance (SP-447) : Prisma Access Fedramp High May 29, 2026 22:00 - May 30, 2026 04:00 UTC

Scheduled Maintenance (SP-465) : Prisma Access China Jun 5, 2026 16:30 - Jun 6, 2026 00:30 UTC

Scheduled Maintenance (SP-375) : Prisma Access Jun 5, 2026 23:00 - Jun 6, 2026 07:00 UTC

Scheduled Maintenance (SP-466) : Prisma Access China Jun 12, 2026 16:30 - Jun 13, 2026 00:30 UTC

Scheduled Maintenance (SP-448) : Prisma Access Fedramp High Jun 12, 2026 22:00 - Jun 13, 2026 04:00 UTC

Scheduled Maintenance (SP-334) : Prisma Access Fedramp Mod Jun 12, 2026 22:00 - Jun 13, 2026 04:00 UTC

Scheduled Maintenance (SP-376) : Prisma Access Jun 12, 2026 23:00 - Jun 13, 2026 07:00 UTC

Past Incidents

Scheduled Maintenance (SP-558) : Prisma SDWAN Fedramp Mod Mar `31`, `2026` `05:30`-`11:30` UTC

Scheduled Maintenance (SP-461) : Prisma Access China Apr `3`, `2026` `16:30` - Apr `4`, `2026` `00:30` UTC

Scheduled Maintenance (SP-371) : Prisma Access Apr `3`, `2026` `23:00` - Apr `4`, `2026` `07:00` UTC

Scheduled Maintenance : Prisma Access Apr `10`, `2026` `16:30`-`20:30` UTC

Scheduled Maintenance : Prisma Access China Apr `10`, `2026` `16:30`-`20:30` UTC

Scheduled Maintenance (SP-330) : Prisma Access Fedramp Mod Apr `10`, `2026` `22:00` - Apr `11`, `2026` `04:00` UTC

Scheduled Maintenance (SP-444) : Prisma Access Fedramp High Apr `10`, `2026` `22:00` - Apr `11`, `2026` `04:00` UTC

Scheduled Maintenance (SP-552) : Prisma SDWAN Apr `11`, `2026` `06:00`-`10:00` UTC

Scheduled Maintenance (SP-462) : Prisma Access China Apr `17`, `2026` `16:30` - Apr `18`, `2026` `00:30` UTC

Scheduled Maintenance (SP-372) : Prisma Access Apr `17`, `2026` `23:00` - Apr `18`, `2026` `07:00` UTC

Scheduled Maintenance : Prisma Access China Apr `24`, `2026` `16:30`-`20:30` UTC

Scheduled Maintenance (SP-445) : Prisma Access Fedramp High Apr `24`, `2026` `22:00` - Apr `25`, `2026` `04:00` UTC

Scheduled Maintenance (SP-331) : Prisma Access Fedramp Mod Apr `24`, `2026` `22:00` - Apr `25`, `2026` `04:00` UTC

Scheduled Maintenance (SP-463) : Prisma Access China May `1`, `2026` `16:30` - May `2`, `2026` `00:30` UTC

Scheduled Maintenance (SP-373) : Prisma Access May `1`, `2026` `23:00` - May `2`, `2026` `07:00` UTC

Scheduled Maintenance : Prisma Access China May `15`, `2026` `16:30`-`20:30` UTC

Scheduled Maintenance (SP-464) : Prisma Access China May `15`, `2026` `16:30` - May `16`, `2026` `00:30` UTC

Scheduled Maintenance : Prisma Access May `15`, `2026` `16:30`-`20:30` UTC

Scheduled Maintenance (SP-332) : Prisma Access Fedramp Mod May `15`, `2026` `22:00` - May `16`, `2026` `04:00` UTC

Scheduled Maintenance (SP-446) : Prisma Access Fedramp High May `15`, `2026` `22:00` - May `16`, `2026` `04:00` UTC

Scheduled Maintenance (SP-374) : Prisma Access May `15`, `2026` `23:00` - May `16`, `2026` `07:00` UTC

Scheduled Maintenance (SP-333) : Prisma Access Fedramp Mod May `29`, `2026` `22:00` - May `30`, `2026` `04:00` UTC

Scheduled Maintenance (SP-447) : Prisma Access Fedramp High May `29`, `2026` `22:00` - May `30`, `2026` `04:00` UTC

Scheduled Maintenance (SP-465) : Prisma Access China Jun `5`, `2026` `16:30` - Jun `6`, `2026` `00:30` UTC

Scheduled Maintenance (SP-375) : Prisma Access Jun `5`, `2026` `23:00` - Jun `6`, `2026` `07:00` UTC

Scheduled Maintenance (SP-466) : Prisma Access China Jun `12`, `2026` `16:30` - Jun `13`, `2026` `00:30` UTC

Scheduled Maintenance (SP-448) : Prisma Access Fedramp High Jun `12`, `2026` `22:00` - Jun `13`, `2026` `04:00` UTC

Scheduled Maintenance (SP-334) : Prisma Access Fedramp Mod Jun `12`, `2026` `22:00` - Jun `13`, `2026` `04:00` UTC

Scheduled Maintenance (SP-376) : Prisma Access Jun `12`, `2026` `23:00` - Jun `13`, `2026` `07:00` UTC