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Prisma SDWAN : Prisma SD-WAN EMEA1 (Sugarloaf) Outage

Incident Report for Prisma SASE

Resolved

Status: Resolved

Severity: Degraded

Locations: Dublin

Impact:

Prisma SD-WAN EMEA1 (Sugarloaf) is experiencing degraded performance

Workaround:

Elements will disconnect, and API access to the portal will be intermittently unavailable


The incident has been fully resolved and all services are operational.

Posted Mar 30, 2026 - 05:02 UTC

Monitoring

Status: Monitoring

Severity: Degraded

Locations: Dublin

Impact:

Prisma SD-WAN EMEA1 (Sugarloaf) is experiencing degraded performance

Workaround:

Elements will disconnect, and API access to the portal will be intermittently unavailable


A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Posted Mar 29, 2026 - 04:01 UTC

Investigating

Status: Investigating

Severity: Degraded

Locations: Dublin

Impact:

Prisma SD-WAN EMEA1 (Sugarloaf) is experiencing degraded performance

Workaround:

Elements will disconnect, and API access to the portal will be intermittently unavailable


An incident has been identified. We are actively investigating to restore services.

Posted Mar 29, 2026 - 02:52 UTC
This incident affected: Prisma SDWAN (Device Status, UI & Portal Access).