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Prisma Access : Prisma Access: Cloud Networking issue in the Netherland Central Region

Incident Report for Prisma SASE

Resolved

Status: Resolved

Severity: Degraded

Locations: Eemshaven

Impact:

The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.

The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC


We are continuing to closely monitor the issue. If you continue  experiencing any traffic issues, please feel free to reach out to the support representatives.

Workaround:

No current Workaround at the moment


The incident has been fully resolved and all services are operational.

Posted Mar 20, 2026 - 17:04 UTC

Update

We are continuing to monitor for any further issues.
Posted Mar 17, 2026 - 18:44 UTC

Monitoring

Status: Monitoring

Severity: Degraded

Locations: Eemshaven

Impact:

The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.

The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC


We are continuing to closely monitor the issue. If you continue  experiencing any traffic issues, please feel free to reach out to the support representatives.

Workaround:

No current Workaround at the moment


We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.

Posted Mar 17, 2026 - 18:42 UTC

Update

Update: Changes to Impact

Status: Investigating

Severity: Degraded

Locations: Eemshaven

Impact:

The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.

The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC


We are continuing to closely monitor the issue. If you continue  experiencing any traffic issues, please feel free to reach out to the support representatives.

Workaround:

No current Workaround at the moment


The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.

The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC


We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.

Posted Mar 17, 2026 - 18:36 UTC

Investigating

Status: Investigating

Severity: Degraded

Locations: Eemshaven

Impact:

The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.

The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC


We are continuing to closely monitor the issue. If you continue  experiencing any traffic issues, please feel free to reach out to the support representatives.

Workaround:

No current Workaround at the moment


The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.

The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC


We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.

Posted Mar 17, 2026 - 18:08 UTC
This incident affected: Prisma Access (Mobile Users, Remote Networks, Service connections, Explicit Proxy).