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Secondary SASE Trust Center

You've been redirected to our secondary SASE Trust Center because the primary site is currently undergoing maintenance.

All trust and service availability data displayed here is identical to the primary trust center.

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Scheduled Maintenance (SP-550) : Prisma SDWAN

Scheduled Maintenance Report for Prisma SASE

Completed

Update: Status changed to Completed.

Status: Completed

Scheduled Window: March 27, 2026, 02:00 - 07:00 (UTC)

Locations: Dublin

Impact:

The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, March 27th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at [https://sase.status.paloaltonetworks.com|https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

We are extending the maintenance window by one hour.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Thank you for your patience.

Posted Mar 27, 2026 - 07:05 UTC

Update

Update: Maintenance details updated.

Status: In Progress

Scheduled Window: March 27, 2026, 02:00 - 07:00 (UTC)

Locations: Dublin

Impact:

The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, March 27th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at [https://sase.status.paloaltonetworks.com|https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

We are extending the maintenance window by one hour.

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Posted Mar 27, 2026 - 05:34 UTC

In progress

Update: Status changed to In Progress.

Status: In Progress

Scheduled Window: March 27, 2026, 02:00 - 06:00 (UTC)

Locations: Dublin

Impact:

The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, March 27th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at [https://sase.status.paloaltonetworks.com|https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

You can track service status, maintenance-related updates, and sign up for notifications at:

https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com/

Posted Mar 27, 2026 - 02:04 UTC

Scheduled

Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: March 27, 2026, 02:00 - 06:00 (UTC)
Affected Locations: Dublin
Customer Impact: The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, March 27th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.

Posted Mar 12, 2026 - 17:53 UTC

This scheduled maintenance affected: Prisma SDWAN (Configuration, Alarms & Alerts, CloudBlades, Device Status, Metrics & Stats, Topology, UI & Portal Access, Customer Network).