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Cloud Identity Engine : Palo Alto Networks Prisma Access Browser(PAB)/CIE Issue

Incident Report for Prisma SASE

Resolved

Status: Resolved

Severity: Degraded

Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Tokyo, Warsaw, Zurich

Impact:

Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue in all regions .

Workaround:

N/A


The incident has been fully resolved and all services are operational.

Posted Mar 31, 2026 - 01:09 UTC

Monitoring

Status: Monitoring

Severity: Degraded

Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Tokyo, Warsaw, Zurich

Impact:

Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue in all regions .

Workaround:

N/A


A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Posted Mar 30, 2026 - 21:10 UTC

Update

Update: Changes to Impact, Locations

Status: Investigating

Severity: Degraded

Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Tokyo, Warsaw, Zurich

Impact:

Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue in all regions . We are actively working on this issue and will provide another update by March 30th 21:00 UTC with further details.

Workaround:

N/A


An incident has been identified. We are actively investigating to restore services.

Posted Mar 30, 2026 - 18:34 UTC

Investigating

Status: Investigating

Severity: Degraded

Locations: Council Bluffs

Impact:

Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue. We are actively working on this issue and will provide another update by March 30th 21:00 UTC with further details.

Workaround:

N/A


An incident has been identified. We are actively investigating to restore services.

Posted Mar 30, 2026 - 18:22 UTC
This incident affected: Cloud Identity Engine.